The deal,
in plain English.

1About these terms

These terms are a contract between you, the business that opens a Tillqr account ("you", "the Business"), and BytexAI, which operates Tillqr ("Tillqr", "we", "us").

By creating an account, ticking the acceptance box or using the service, you agree to these terms on behalf of the Business and confirm that you have the authority to do so. If you do not agree, do not use the service.

Part one applies to businesses. The people who hold loyalty cards issued through Tillqr ("Cardholders") are covered by part two of these terms and by our Privacy Policy.

2Definitions

1. 2.1Service means the Tillqr platform: the dashboard, the staff and till screens, digital loyalty cards, wallet passes, messaging tools, customer insights and related support.
2. 2.2Card means a stamp or points loyalty card you design and issue to Cardholders through the Service, including any Apple Wallet or Google Wallet pass that represents it.
3. 2.3Cardholder means a person who joins one of your Cards.
4. 2.4Cardholder Data means the personal data of Cardholders collected or created through the Service, including names, email addresses, mobile numbers, visits, stamps, points and rewards.
5. 2.5Campaign means any email or text message you send to Cardholders through the Service other than a Transactional Message.
6. 2.6Transactional Message means a message the Service sends because a Cardholder did something: a verification code, a card link, a reward being unlocked or redeemed, or a change to their details.
7. 2.7Plan means the subscription described in clause 5.

3Your account

1. 3.1You must be a business trading in the United Kingdom, and the person opening the account must be at least 18 and authorised to bind the Business.
2. 3.2You must give accurate details when you sign up and keep them up to date, including your trading name, address and an email address we can reach you at.
3. 3.3You are responsible for everything done through your account, including by your staff. Keep your password and staff PIN confidential, and change the PIN when someone leaves.
4. 3.4Tell us straight away at support@tillqr.com if you think your account has been accessed without permission.
5. 3.5You may operate more than one location under one account where the Service allows it. Each location is bound by these terms.

4The service

1. 4.1We provide the Service so you can create Cards, enrol Cardholders, record visits and rewards, send Campaigns and see reports about your programme. Features are described on tillqr.com and may change over time.
2. 4.2Cardholders join a Card by scanning your QR code or opening your card link and giving their details. We verify each mobile number with a one-time code before a Card is issued.
3. 4.3Wallet passes depend on Apple and Google. We keep passes working with their platforms but cannot guarantee how a pass displays or updates on every device.
4. 4.4If you connect your till, the Service receives payment records from it so purchases can earn stamps or points automatically. The connection depends on your till provider, and we are not responsible for changes it makes.
5. 4.5We may add, change or remove features. If we remove a feature that materially reduces what you pay for, we will give you at least 30 days' notice by email.

5Fees and billing

1. 5.1The Plan costs £30 per month per Business, plus VAT where applicable, unless a different price is shown in your dashboard or agreed with you in writing.
2. 5.2Fees are billed monthly in advance to the payment method on your account, starting on the day you subscribe and on the same day each month after that. Payments are taken by a payment provider we work with, under its own terms.
3. 5.3You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing month. We do not refund part-months, except where the law requires it or clause 11.4 applies.
4. 5.4If a payment fails we will retry it and email you. If it remains unpaid 14 days after the due date we may suspend the Service until it is settled. Cards already in Cardholders' wallets keep displaying, but stamps, rewards and Campaigns pause.
5. 5.5We may change the price with at least 30 days' notice by email. The new price applies from your next billing date after the notice period. If you do not accept it you may cancel before then.
6. 5.6Text-message Campaigns are subject to a fair-use allowance shown in your dashboard. If we introduce charges above that allowance we will tell you before any charge applies, and you will be able to opt out of text Campaigns.

6Your loyalty programme

1. 6.1You decide how each Card works: what earns a stamp or point, what the reward is and any conditions. You must describe it accurately on the Card and honour rewards Cardholders have earned under those rules.
2. 6.2You are responsible for your programme complying with the law, including consumer protection rules on promotions, advertising standards, and any alcohol, age or licensing restrictions that apply to the reward.
3. 6.3You may change or close a Card. Rewards already unlocked stay redeemable for the validity period shown to the Cardholder, or 30 days if none was set, unless you honour them sooner.
4. 6.4Cardholders may ask you or us to close their Card. We will act on such requests and tell you where we do.
5. 6.5Tillqr is a technology provider. We are not a party to any sale, reward or promise between you and a Cardholder, and we do not guarantee any number of Cardholders, visits or sales.

7Email and text messaging

1. 7.1You are the sender of every Campaign. You are responsible for its content and for having a lawful basis to send it under the UK GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR).
2. 7.2Send Campaigns only to Cardholders who have agreed to marketing from your Business, or whom you can lawfully message under the PECR rules for existing customers of your own similar goods and services. The consent record captured through the Service is the record you rely on. Do not import contacts whose consent you cannot evidence.
3. 7.3Every Campaign carries an unsubscribe link (email) or an opt-out link (text). You must not remove or obscure it. A Cardholder who opts out is removed from your Campaign audience automatically, and you must not message them by other means as a result of that opt-out.
4. 7.4Campaigns must identify your Business, must be honest, and must not be misleading, offensive, unlawful or aimed at children.
5. 7.5Text messages are sent from a shared sender name. Cardholders cannot reply to it; the opt-out link in each message is the opt-out route.
6. 7.6We may apply sending limits, delay or refuse a Campaign, and suspend messaging for a Business whose Campaigns generate complaints or breach this clause.
7. 7.7Transactional Messages are sent by us on your behalf as part of operating the Service. They are not marketing, and Cardholders cannot opt out of them while they hold a Card.

8Data protection

1. 8.1Roles. For Cardholder Data, you are the controller and we are your processor. For your own account details, billing data and use of the Service, we are the controller, and our Privacy Policy explains what we do.
2. 8.2Your obligations. You must have a lawful basis for collecting Cardholder Data, give Cardholders the privacy information the law requires (the Service links to our Privacy Policy at sign-up for this purpose), and handle any rights requests Cardholders make to you.
3. 8.3Our obligations as processor. We will process Cardholder Data only on your documented instructions, which include these terms and the settings you choose in the dashboard; keep it confidential; apply appropriate technical and organisational security; help you respond to Cardholders' rights requests and to security incidents; tell you without undue delay if we become aware of a personal data breach affecting Cardholder Data; and delete or return Cardholder Data when the agreement ends, as set out in clause 12.
4. 8.4Sub-processors. You authorise us to use the providers described in the Privacy Policy for hosting, email delivery, text-message delivery, payments and site protection. We will give you 14 days' notice by email of any new sub-processor. If you object on reasonable data-protection grounds and we cannot resolve it, you may end the agreement under clause 12.
5. 8.5International transfers. Where a sub-processor processes Cardholder Data outside the UK, we rely on the UK's adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum.
6. 8.6Audit. Once a year, on 30 days' written notice, you may ask us for reasonable written information to demonstrate our compliance with this clause.
7. 8.7This clause 8 is the data processing agreement required by Article 28 of the UK GDPR. If you need a signed copy, email support@tillqr.com.

9Acceptable use

You must not, and must not allow anyone else to:

• use the Service for anything unlawful, or to run a programme that is misleading, discriminatory or harmful;
• upload contacts who have not joined a Card through the Service and whose consent you cannot evidence;
• send messages that are unsolicited or deceptive, or that promote goods or services other than your own;
• attempt to access other businesses' data, probe or test our systems without written permission, or interfere with the Service;
• resell, sublicense or white-label the Service without our written agreement;
• use automated means to scrape or bulk-export data other than through the export tools we provide.

10Intellectual property

1. 10.1We own the Service, its software, design and branding. We grant you a non-exclusive, non-transferable licence to use it for your Business while these terms apply.
2. 10.2You own your name, logo, card designs and the content you put into the Service. You grant us a licence to host, display and transmit that content so we can run the Service, including showing it on Cards, passes and messages to your Cardholders.
3. 10.3You may not use the Tillqr name or logo to suggest we endorse your Business, other than the "Powered by Tillqr" attribution the Service shows on Cards.
4. 10.4If you send us feedback or suggestions, we may use them without any obligation to you.

11Availability and support

1. 11.1We aim to keep the Service available at all times but do not guarantee that it will be uninterrupted or error-free. Planned maintenance is scheduled outside UK trading hours where reasonably possible.
2. 11.2Support is available by email at support@tillqr.com and through the support page. We reply on UK working days, usually within one working day.
3. 11.3The Service depends on third parties, including Apple, Google, mobile networks, email systems and your till provider. We are not responsible for delays or failures caused by them.
4. 11.4If the Service is unavailable for more than 24 consecutive hours because of something within our control, you may ask for a pro-rated credit for the affected days. This is your only remedy for downtime.

12Suspension and ending the agreement

1. 12.1You may end this agreement at any time by cancelling from your dashboard. Clause 5.3 explains when it takes effect.
2. 12.2We may suspend your account immediately if we reasonably believe you are in breach of clause 7 or 9, your account is being used without authority, or continued use would put Cardholders, other businesses or the Service at risk. We will tell you why and restore access once the issue is resolved.
3. 12.3We may end this agreement on 30 days' written notice for any reason, or immediately if you materially breach it and do not fix the breach within 14 days of being told, if you stop paying, or if you become insolvent.
4. 12.4After the end. For 30 days you can download your Cardholder Data and card history from the dashboard. After that we delete Cardholder Data from live systems within 30 days and from backups within 90 days, except what we must keep by law or to honour opt-outs. Cards and passes stop working when the agreement ends, so tell your Cardholders before you close.
5. 12.5Clauses 8, 10, 13, 14 and 16 survive the end of this agreement.

13Liability

1. 13.1Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
2. 13.2Subject to clause 13.1, we are not liable for loss of profit, revenue, business, goodwill or customers, for loss of or damage to data that you could have exported, or for any indirect or consequential loss.
3. 13.3Subject to clause 13.1, our total liability to you under or in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
4. 13.4The Service is provided as described. All other warranties, conditions and terms implied by law are excluded to the extent the law permits.

14Indemnity

You will compensate us for losses, claims, fines and reasonable legal costs we incur because of a Campaign you sent, a reward you did not honour, Cardholder Data you collected unlawfully, or content you put into the Service that infringes someone's rights, except to the extent we caused the loss.

15Changes to these terms

We may update these terms. For changes that reduce your rights or add to your obligations we will email you at least 30 days before they take effect; other changes apply when they are published on tillqr.com. Continued use after the effective date means you accept the updated terms. If you do not, cancel before that date.

16General

1. 16.1These terms, the Privacy Policy and any order confirmation are the entire agreement between us and replace any earlier discussions.
2. 16.2You may not transfer this agreement without our written consent. We may transfer it to a successor of our business on notice to you.
3. 16.3Notices to you go to the email address on your account. Notices to us go to support@tillqr.com.
4. 16.4If any part of these terms is found unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it.
5. 16.5Neither of us is liable for failing to perform because of events outside our reasonable control, other than payment obligations.
6. 16.6No one other than you and us has rights under this agreement.
7. 16.7These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17Your card

1. 17.1You join a card by scanning a business's QR code or opening its card link, giving your name, email address and mobile number, and entering the code we text you. You must be 16 or over.
2. 17.2Your card lives at a private link that only you receive. You may add it to Apple Wallet or Google Wallet if you wish. Keep the link to yourself: anyone who has it can see your card.
3. 17.3Each card is personal to you and cannot be transferred, sold or combined with someone else's.
4. 17.4You can close your card at any time by asking the business or emailing support@tillqr.com.

18Rewards

1. 18.1The business that issued your card sets the rules: what earns a stamp or point, what the reward is and any conditions. Those rules are shown on the card.
2. 18.2The business, not Tillqr, is responsible for honouring rewards you have earned. Tillqr provides the technology and is not a party to any sale, reward or promise between you and the business.
3. 18.3A reward you have unlocked stays available for the period shown on the card. A business may change or close its programme, and if it does, rewards you had already unlocked remain redeemable for that period.
4. 18.4Stamps and points have no cash value and cannot be exchanged for money.

19Your details and messages

1. 19.1Keep your details accurate. You can change your email address or mobile number from your card, and we will verify a new number before it takes effect.
2. 19.2While you hold a card we send the messages that are part of it: a verification code, your card link, and notices when a reward is unlocked or redeemed.
3. 19.3The business may send you offers by email or text only where the law allows it, and every such message carries a link to stop them. Using the link stops that channel straight away.
4. 19.4Our Privacy Policy explains what we hold about you, who can see it and how to exercise your rights.

20Using Tillqr

1. 20.1Do not misuse the service: no attempts to gain stamps or rewards you have not earned, to access anyone else's card, or to interfere with the site.
2. 20.2We aim to keep your card available at all times but cannot guarantee it, and we are not responsible for a business's decisions about its programme.
3. 20.3We may update part two of these terms. Any change will be published here, and a change that reduces your rights will be brought to your attention before it takes effect.
4. 20.4Part two is governed by the law of England and Wales. If you live elsewhere in the UK you may also rely on the law of the country where you live and bring a claim in its courts.